Bachelor of International Hotel Management – Hotel School The Hague

The Hague, Netherlands

Reviewed by NVAO

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Hotel School The Hague

Executive summary

The Bachelor of Hospitality Management was assessed at the request of the Hotelschool The Hague. An audit panel was convened and approved by NVAO. The audit panel studied the self-evaluation report and undertook a site visit on 15, 16 and 17 May 2018.

Standard 1: Intended internationalisation
The programme receives the assessment satisfactory on Standard 1.
The programme has clear internationalisation goals which are adequately documented and well suited to a Bachelor programme of International Hotel Management. The goals are widely shared and supported by stakeholders both within and outside the programme. The goals are indirectly related to the quality of teaching and learning. The internationalisation goals are partially operationalised in verifiable objectives. The panel advises formulating more verifiable and explicit goals, to allow the monitoring of the achievement of the internationalisation goals.

Standard 2: International and intercultural learning
The programme receives the assessment good on Standard 2.
The audit panel found that many intended learning outcomes of the programme have a cross cultural and international dimension and are related to international and cross cultural skills. They focus on the development of those competencies that are necessary to work in the international professional field of hospitality. Internationalisation is clearly incorporated and ingrained in HTH, so much so that it does not seem necessary to mention it separately anymore. Nevertheless, the audit panel advises making these specific intended learning outcomes more explicit, as a steering instrument for the curriculum and as a clarification for the outside world. In line with the programme‟s approach to internationalisation, international and intercultural competencies are assessed as an integral part of the regular course assessments. The assessment methods used are suitable for measuring the achievement of the international and intercultural intended learning outcomes and the graduates demonstrably achieve these learning outcomes.

Standard 3: Teaching and Learning
The programme receives the assessment excellent on Standard 3.The content and the structure of the curriculum provide excellent means for achieving its international and intercultural intended learning outcomes. The audit panel commends the programme for the way internationalisation is integrated throughout the curriculum. The panel especially appreciates the residential start of the programme in Skotel and the mandatory international placement. In addition, the teaching methods are excellent. The international learning environment provides excellent conditions for achieving the international and intercultural intended learning outcomes.

Standard 4: Staff
The programme receives the assessment excellent on Standard 4.
The composition of the staff facilitates the achievement of the international and intercultural intended learning outcomes. Staff members have wide international experience and very good intercultural competences and language skills. The services provided to the staff are excellent. Staff members make full use of these services. This strongly stimulates the international culture.

Standard 5: Students
The programme receives the assessment good on Standard 5.
The composition of the student group is in line with the programme‟s internationalisation goal. The panel advises, given the new strategic plan and global ambitions, attracting more non-Western students in the student body or through student exchange. The programme‟s internationalisation goals are adequately supported by the wide opportunities for students to gain internationalisation experiences and the services related to internationalisation.

To conclude, the audit panel considers the international character of the Bachelor of Hospitality Management programme, offered by Hotelschool The Hague, to be good. International and intercultural learning are so natural for the programme that much of it remains implicit. Verifiable objectives and explicit learning goals can strengthen internationalisation further. The curriculum and the staff create an excellent learning environment. An increase of the number of non-Western student